Refund Policy

We are committed to providing users with safe and reliable recharge services. In order to ensure that you have clear guidance when using our services, we have formulated the following refund policy. Please read the following carefully to understand our refund process and conditions.

Before making a purchase, please confirm the products and services you need to purchase.

After a successful purchase, customer service will directly complete the product delivery for you, or send the redemption code to your email so that you can complete the delivery yourself. The delivery of the product service is considered a successful purchase.

If you are not satisfied with the use of the product, you can get a full refund under the conditions approved by our company.

1. Refund conditions

Unwanted before the order is shipped;

Delivery is not completed within the specified time after purchase;

Duplicate payment due to payment platform reasons;

Product or account errors during delivery.

2. Refund Process

(1). For undelivered orders, we will refund in the following ways:

If you use a Visa/Mastercard/American Express credit card, we will refund the original payment card;

If you use a PayPal wallet, the refund will usually be deposited into your original payment card, and in some cases, it will also be refunded to your PayPal balance;

If you use other payment methods, please contact our 24/7 online customer service for refund consultation.

PS: Please note that refunds deposited into Visa cards may take up to 30 days to appear on your bill.

(2). For shipped orders, if there are any quality issues, you can refund when you return the goods.

If you have any questions, please feel free to contact our 24/7 online customer service.

When submitting a refund application, please provide the following information:

Your username and registered email

Recharge order number

Recharge amount and time

Refund reason

Any relevant supporting materials (such as payment receipts, screenshots, etc.)

3. Refund assistance

(1). Can I cancel the order?

If your situation meets one of the conditions for a full refund, you can cancel this order.

(2). How long does it take to cancel an order?

We will process a refund within 5-7 business days, but the actual refund time depends on your payment method. Due to holidays, the refund processing time may be longer than expected, but it will not exceed 30 days. If you have not received the refund 30 days after the refund is approved, please contact us to inquire about the refund status.

(3). Why haven't I received the refund after a few days?

After we agree to the refund, if you have not received the refund amount, it may be due to the following reasons:

a. Holiday reasons

Due to holidays, bank affairs, etc., the refund process may take up to 30 days.

b. Reasons for rejection of payment application

If you choose to apply for a refund, your payment institution will freeze the funds until this application is confirmed. Please contact your bank or other relevant institution to understand the processing policy of the refund procedure.

4. Refund notification

Refund confirmation: Once the refund application is reviewed and approved, we will notify you by email or SMS within 24 hours.

After the refund is completed: You will receive another email or SMS to confirm that the refund has been successfully processed.

Contact Us

If you encounter any problems during the shopping process, please feel free to contact us for consultation or leave a message. Wzyxplay will be dedicated to providing you with better service.